Returns Accepted, Our policy lasts 30 days Money Back. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Any item returned in used, Defective or missing parts, not in original packaging, will be charged 20-25% as a Restocking fee.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Sending an item in a Used or Damage Condition leads to Restocking Fee up to 20-25%
Refunds
Once the return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also Initiate your Amount within 2 business days of the item being delivered Day.
Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of day. Depending on your Pay/Receive method.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@arroux.com.
we will try to resolve it within 24 hours of contacting.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@arroux.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail back product to: 1501 W 31st Street Unit 262 Kansas City KS United States, Kansas City, MO, 64111 , United States.
You will be responsible for paying for your own shipping costs for returning your item until if it is not our mistaken. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
